Cancellation & Refund Policy

1. Product-Specific Cancellation Terms

Cancellation rules, deadlines, and fee schedules vary by activity type, season, and operator requirements. The exact cancellation policy applicable to your booking is explicitly presented on the product detail page and confirmed in your booking confirmation.

2. Standard Cancellation Timeframes

• 48+ Hours Before Scheduled Time: Eligible for full or partial refund in accordance with the operator's product terms, less payment gateway processing charges.
• 24–48 Hours Before Scheduled Time: Partial refund or rescheduling voucher subject to operator availability and policy.
• Less Than 24 Hours / No-Show: Bookings are strictly non-refundable due to reserved slots, instructor assignments, and safety preparations.

3. Weather & Operational Disruptions

If an activity is cancelled by the operator due to severe weather, river water-level fluctuations, government restrictions, or safety concerns, you will be offered:

• An alternative available time slot or date, or
• A transfer of your booking credit to another eligible experience, or
• A full refund of the amount received by Ghumo Phiro Travel for the cancelled service.

4. Refund Processing

Approved refunds are processed to the original payment source (bank account, card, or UPI) within 5 to 7 business days from the date of approval.

5. Contact & Support

To request a cancellation or refund, please reach out to our team with your Booking ID:

Email: Support@ghumophirotravel.com

Phone / WhatsApp: +91 97600 09709

For full details, please also review our complete Terms & Conditions.