Terms & Conditions

1. Legal Identity, Scope and Definitions

These Terms & Conditions (“Terms”) govern access to and use of www.ghumophirotravel.com and the booking services provided under the brand Ghumo Phiro Travel. Ghumo Phiro Travel is a sole proprietorship owned and operated by Akash Aggarwal, with its principal place of business at Amit Gram, NH-34 Haridwar-Rishikesh Road, near Hotel Yog Nagri, Dudhupani, Malviya Nagar, Gumaniwala, Rishikesh, Uttarakhand 249204, India.

Platform: The Ghumo Phiro Travel website, mobile website, booking system, official communication channels and any future application operated under the same brand.

Customer or You: The person making a booking and, where relevant, every participant for whom the booking is made.

Operator: An independent activity company, tour provider, trek organiser, accommodation provider, training organisation or other service provider responsible for delivering a booked service.

Service: Any activity, tour, package, trek, hotel stay, course or other travel experience made available for booking through the Platform.

Product Page: The page that displays the price, date, inclusions, exclusions, eligibility rules, reporting instructions, cancellation terms and other conditions for a particular Service.

2. Our Role as a Booking Marketplace

Ghumo Phiro Travel is an online booking marketplace that connects customers with selected independent Operators. Operators do not have an unrestricted right to self-publish Services on the Platform; listings are made available only through Ghumo Phiro Travel’s partnership process.

Unless expressly stated otherwise, Ghumo Phiro Travel does not own the equipment, employ the guides or instructors, manage hotels, issue training certifications, or directly conduct the on-ground Service. We facilitate bookings, collect eligible payments, issue booking confirmations, coordinate with Operators and provide booking-related support.

The Operator remains responsible for the on-ground delivery of the Service, including operational decisions, equipment, staffing, safety procedures and compliance with applicable requirements. Nothing in these Terms excludes any responsibility that Ghumo Phiro Travel cannot lawfully exclude.

3. Acceptance of These Terms

By accessing the Platform or completing a booking, you agree to these Terms, the Privacy Policy and the product-specific terms shown before payment.

A person completing a booking must be legally capable of entering into a binding agreement. A parent or legal guardian must make or approve a booking for a minor. If you book for another person, you confirm that you are authorised to provide their information and accept the applicable terms on their behalf.

The checkout confirmation box must not be pre-selected. Your active selection of that box and completion of payment records your acceptance of the applicable terms.

4. Guest Bookings and User Accounts

You may make a booking as a guest or through a registered account. Creating an account is optional unless a particular feature clearly requires one.

If you create an account, you must provide accurate information, keep your credentials secure and promptly notify us of suspected unauthorised use. You are responsible for activity performed through your account unless caused by a security failure for which we are legally responsible.

5. Booking Process and Instant Confirmation

Before payment, you must review the selected Service, date, participant count, price, inclusions, exclusions, eligibility criteria, health restrictions, reporting instructions and product-specific cancellation and rescheduling terms.

A booking is confirmed immediately after the required payment is completed successfully. The confirmation details are sent to the email address provided during checkout. A booking confirmation may also be made available through your account or another official communication channel.

You must review the confirmation and immediately report any incorrect name, date, participant detail, Service, amount or contact information. A failed, reversed, incomplete or duplicate payment does not create an additional valid booking merely because a payment attempt appears in your bank or wallet records.

6. Prices, Payments and Remaining Balances

The price applicable to a booking is the price displayed when the booking is confirmed. Applicable taxes, government charges or mandatory fees will be shown during booking where required. Ghumo Phiro Travel does not charge an undisclosed convenience fee.

Online payments may be processed through third-party payment gateways, including Razorpay. Ghumo Phiro Travel does not store complete card numbers, CVV numbers, UPI PINs or online-banking passwords.

Where the Product Page states that only a token or advance is collected online, the remaining balance must be paid directly to the Operator using the payment method communicated for that Service, which may include cash or UPI. Ghumo Phiro Travel can directly refund only amounts received by Ghumo Phiro Travel, while assisting with eligible Operator-side refunds where reasonably possible.

7. Token and Advance Payments

Some Services require a token or advance payment to reserve the booking. The amount collected and the remaining balance, if any, will be shown before payment. The token or advance is adjusted against the total booking price.

Unless the Product Page states otherwise, a token or advance is non-refundable when the Customer cancels. Any non-refundable amount, cancellation charge or rescheduling condition will be disclosed before payment and will apply only to the extent permitted by applicable law.

8. Customer Cancellations

Cancellation terms vary by Service and Operator. The applicable policy is displayed on the Product Page before payment and forms part of the booking agreement.

To request cancellation, contact Ghumo Phiro Travel through the official email, phone or WhatsApp support channel and provide the booking ID. Refund eligibility and any deduction will be determined under the policy accepted for that booking and applicable law.

9. Rescheduling

Rescheduling is permitted only where the Product Page or Operator policy allows it. Requests must be submitted within the stated time limit and remain subject to availability.

A fare difference, Operator charge or other clearly disclosed amount may apply. A requested date is not secured until the rescheduling is approved and a revised confirmation is issued.

10. Weather, Safety and Operator Cancellations

A Service may be delayed, modified, postponed or cancelled because of unsuitable weather, safety concerns, maintenance, road or river conditions, government restrictions, operational requirements or another event outside reasonable control.

If Ghumo Phiro Travel or the Operator cancels the Service for any such reason, you may choose either: (a) rescheduling to another available date; or (b) cancellation and a refund of the amount paid to Ghumo Phiro Travel, after deduction of any applicable non-refundable payment-gateway charges.

Refunds are returned to the original payment method wherever possible. The time taken for the amount to appear depends on the payment gateway, bank, card issuer or UPI provider. We will communicate the refund status after it is initiated.

11. Reporting Time, Late Arrival and No-Show

You must arrive at the reporting point at the time stated in the confirmation. Late arrival may result in a shortened experience, transfer to another available slot or refusal of participation, depending on the Operator’s schedule.

Unless the product-specific policy states otherwise, a missed slot or no-show is non-refundable and is not eligible for rescheduling. Contact us immediately if a delay is expected, but assistance cannot be guaranteed.

12. Customer Information, Documents and Identity Checks

All names, ages, contact details and other booking information must be complete and accurate. Incorrect information may lead to cancellation or refusal of participation where it affects identification, eligibility, safety or legal compliance.

Most adventure activities do not require you to show an identity document. However, document requirements depend on the Service and the Operator’s policy. Certain Services may require a government-issued photo ID, medical certificate, permit, passport or another document. Any known requirement will be shown on the Product Page, confirmation or pre-activity instructions.

Unless expressly stated, Ghumo Phiro Travel does not collect or store government-issued identity documents. Where an Operator needs to inspect a document, it is normally presented directly to that Operator.

13. Eligibility, Medical Disclosure and Fitness

Eligibility requirements may include age, weight, height, swimming ability, prior experience, medical condition, physical fitness or another activity-specific criterion. You are responsible for reviewing these requirements for every participant before booking.

You must disclose any relevant medical condition, injury, pregnancy, medication or other circumstance that could affect safe participation. You should seek independent medical advice where appropriate. Ghumo Phiro Travel and the Operator do not provide medical advice through general activity descriptions.

The Operator may refuse participation where a participant does not meet the stated eligibility rules or where participation would create a material safety risk. Refund or rescheduling rights in that situation are governed by the policy accepted before payment and applicable law.

14. Safety Instructions and Assumption of Risk

Adventure activities and travel in natural or remote environments involve inherent risks that cannot be completely removed. Depending on the Service, risks may include falls, collision, water hazards, altitude, weather, wildlife, equipment failure, serious injury, permanent disability or death.

Every participant must attend required briefings, use the provided safety equipment correctly and follow the reasonable instructions of the Operator, guide or instructor. Unsafe, abusive or reckless conduct may result in removal without refund where permitted under the accepted policy.

Your acknowledgement of inherent risk does not waive any consumer right or liability that cannot lawfully be waived, including liability arising from fraud, wilful misconduct, gross negligence or breach of a non-excludable statutory duty.

15. Insurance

Travel, medical and adventure insurance are not included unless they are specifically listed as an inclusion on the Product Page. Customers are responsible for obtaining any personal insurance coverage they consider necessary for the selected Service.

16. Product-Specific Conditions

Adventure Activities

Participation is subject to the activity-specific rules and the Operator’s final safety assessment. Equipment, transfers, photographs, videos, meals, entry fees and government charges are included only when expressly listed.

Treks

Trekking may involve altitude, remote locations, uneven terrain and changing weather. Customers must review the difficulty, duration, fitness standard, equipment list, inclusions, exclusions, reporting instructions and evacuation or medical requirements before booking.

Tours and Packages

Package inclusions and exclusions are stated on the Product Page. Itineraries may reasonably change because of weather, road closures, government directions or operational conditions. Where necessary, an Operator may make a reasonable substitution while seeking to preserve the overall character of the booked experience.

Hotels and Accommodation

Where accommodation is offered, room information, amenities, check-in and check-out times, house rules and property policies are supplied by the accommodation provider. Customers must review those details before payment. Overbooking, room allocation and on-property operations remain the responsibility of the accommodation provider, subject to applicable law.

Adventure and Training Courses

Course standards, attendance requirements, assessment criteria, instructor qualifications and certification are determined by the relevant training organisation. Booking a course does not guarantee successful completion or certification.

17. Customer Conduct and Prohibited Use

You must use the Platform and Services lawfully and must not provide false information, impersonate another person, misuse promotions, interfere with the Platform, abuse staff or Operators, attempt fraudulent payments or chargebacks, or engage in conduct that endangers any participant.

We may investigate, refuse or cancel a booking where there is a reasonable basis to suspect fraud, identity misuse, unlawful activity or a material breach of these Terms. Any payment consequence will be handled according to applicable law and the circumstances of the booking.

18. Promotional Offers and Coupon Codes

Discounts, coupon codes, referral rewards and seasonal offers are governed by the specific terms displayed with the offer, including validity dates, excluded dates, eligibility and usage limits. Unless stated otherwise, only one offer may be applied to a booking.

We may correct or withdraw an offer affected by fraud, misuse, an obvious pricing error or a technical error. A later change to an offer will not affect a booking already validly confirmed, except where the booking itself involved fraud, misuse or an obvious error.

19. Reviews, Photographs, Videos and User Content

You remain the owner of content you create. Tagging Ghumo Phiro Travel on social media does not by itself grant us permission to use that content in advertising or on our website.

We may use customer content for marketing only when the customer uploads it through a feature that clearly explains the intended use or separately provides written permission. Any permission is non-exclusive and limited to the purpose described when consent is obtained. You must have the rights and permissions required for every person and work appearing in submitted content.

You may request that we stop future use of your content by contacting support. We will take reasonable steps to remove it from future materials, although immediate removal from already printed, published or archived materials may not always be possible.

20. Intellectual Property

The Platform’s original text, design, software, logos, trade names, graphics and other material are owned by or lawfully licensed to Ghumo Phiro Travel. You may use the Platform for personal, non-commercial booking purposes only.

You must not copy, reproduce, scrape, modify, distribute, sell, reverse engineer or commercially exploit protected Platform content without prior written permission or another lawful basis.

21. Third-Party Services

The Platform may use or link to independent services such as payment gateways, maps, sign-in providers and Operator websites. Those services may have their own terms and privacy practices.

Ghumo Phiro Travel is not responsible for a third party’s independent systems or policies except to the extent responsibility cannot lawfully be excluded. A third-party failure does not remove any refund or consumer right that applies to the underlying booking.

22. Electronic Communications

By making a booking or contacting us, you agree to receive service-related communications by email, SMS, telephone or WhatsApp. These may include confirmations, payment updates, reporting instructions, schedule changes, reminders, support responses and refund updates.

Promotional communications will be sent only where consent has been obtained or another lawful basis applies. You may opt out of promotional messages, but essential booking and security communications may continue.

23. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable law. Booking information may be shared with the relevant Operator and service providers only as reasonably necessary to process payment, confirm the booking, deliver the Service, provide support, prevent fraud or comply with law.

The current Privacy Policy is available at https://www.ghumophirotravel.com/privacy-policy.

24. Account Suspension or Termination

We may restrict or terminate an account for fraud, unlawful conduct, misuse of the Platform, serious abuse or a material breach of these Terms. Where reasonably possible, notice will be provided.

Account suspension does not automatically cancel an unaffected confirmed booking or remove any refund, consumer or statutory right. A booking may be separately cancelled only where there is a valid booking-related reason.

25. Force Majeure

Neither Ghumo Phiro Travel nor an Operator is responsible for delay or failure caused by an event beyond reasonable control, including natural disasters, extreme weather, epidemic, pandemic, government order, civil unrest, war, terrorism, strike, transportation disruption, power failure or widespread communication failure.

Where a booked Service is affected, we will coordinate with the Operator and apply Section 10 and the product-specific terms accepted before payment.

26. Limitation of Liability

To the maximum extent permitted by law, Ghumo Phiro Travel is not liable for indirect, special, incidental, consequential or punitive loss arising from the Platform or an independently operated Service.

On-ground delivery, equipment, guides, instructors, property operations and activity execution are controlled by the relevant Operator. This clause does not exclude liability for fraud, wilful misconduct, gross negligence, breach of a non-excludable statutory duty, or any consumer right that cannot lawfully be limited.

27. Indemnity

To the extent permitted by law, you agree to compensate Ghumo Phiro Travel for direct loss, liability or reasonable legal cost caused by your unlawful conduct, fraud, deliberate misuse of the Platform, material breach of these Terms, or infringement of another person’s rights.

This clause does not require a consumer to indemnify Ghumo Phiro Travel for loss caused by Ghumo Phiro Travel’s own breach, negligence or unlawful conduct.

28. Complaints and Grievance Officer

Please contact us first if you have a complaint about the Platform or a booking. We will acknowledge a complaint within 48 hours and seek to resolve it within one month from receipt, subject to the nature and complexity of the matter.

29. Governing Law, Disputes and Consumer Rights

These Terms are governed by the laws of India. The parties should first attempt to resolve a dispute through the complaint process in Section 28.

Subject to mandatory consumer-protection law and the jurisdiction of statutory consumer forums, courts having jurisdiction over Rishikesh, District Dehradun, Uttarakhand shall have jurisdiction over disputes arising from these Terms or the Platform.

Nothing in these Terms restricts a consumer from approaching a competent Consumer Commission, regulator or other forum available under applicable law.

30. Changes to These Terms

We may update these Terms to reflect changes in law, technology, business operations or Services. The revised version will be published with a new effective date.

A change will not retrospectively alter the cancellation, refund, price or other material terms of a booking already confirmed, unless the change is required by law or is expressly accepted by the Customer.

31. General Provisions

Entire Agreement: These Terms, the Privacy Policy and the product-specific information and policies displayed and accepted before payment constitute the agreement for use of the Platform and the booked Service.

Product-Specific Terms: A product-specific term prevails over these general Terms only for that Service, only to the extent of the inconsistency, and only where it was clearly disclosed before payment and is permitted by law.

Severability: If any provision is held invalid or unenforceable, the remaining provisions continue to apply.

No Waiver: A failure or delay in enforcing a right does not waive that right.

Survival: Provisions concerning payment obligations, intellectual property, privacy, liability, disputes and any term intended by its nature to survive will continue after account closure or completion of a booking.

32. Contact Us

For questions about these Terms, your booking or a refund request, contact Ghumo Phiro Travel using the details below.